Thank you for shopping with Murillo Leather Goods. We want customers to have a clear understanding of our return and refund process. Please review the policy below before making a purchase.
Return Eligibility
Customers may request a return within 30 days of the delivery date.
To qualify for a return:
- Items must be unused and in original condition
- Products should be returned in the original packaging when possible
- Proof of purchase or order confirmation may be required
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Opened or used consumable products
- Perishable products
- Customized or special-order items
- Items damaged after delivery due to misuse or improper handling
If you have questions about a product’s return eligibility, please contact us before initiating a return.
Return Process
To request a return, please contact our customer support team with:
- Your order number
- The item(s) you wish to return
- Reason for the return
Contact Information
Phone: +12133092255
Email: info@murilloleathergoods.com
Customer support responses are typically provided within 24 hours.
Once the return request is approved, return instructions will be provided.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was received
- The product arrived damaged
- The item is defective upon arrival
We recommend using a trackable shipping service for returned items.
Restocking Fee
Murillo Leather Goods does not charge a restocking fee for approved returns.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A description of the issue
We will review the issue and work to provide an appropriate resolution.
Refund Process
Once a returned item is received and inspected, customers will be notified regarding refund approval status.
Approved refunds are typically processed within 10 business days.
Refund timing may vary depending on:
- Payment provider processing times
- Banking institution policies
- Credit card provider timelines
Refunds are issued to the original payment method used during checkout.
Exchanges
At this time, exchanges may be handled as a return and replacement order process depending on product availability.
Please contact customer support for assistance.
Order Changes or Cancellation
In case you wish to modify your order, call us at +12133092255 or email us at info@murilloleathergoods.com within 24 hours of your order.
Orders may only be canceled before shipment processing begins. Once an order has shipped, cancellation requests may not be possible.
Contact Us
If you have any questions regarding return, refund, or your order, please contact:
Store Name: Murillo Leather Goods
Address: W/6 Olvera St, Los Angeles, CA 90012, United States
Phone: +12133092255
Email: info@murilloleathergoods.com
Opening Hours:
Friday: 10 AM–5 PM
Saturday to Sunday: 10 AM–6 PM
Monday to Tuesday: 10 AM–5 PM
Wednesday to Thursday: Closed
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within 24 hours
