FAQ

Where do you ship?

We currently ship within the United States only.

How much does shipping cost?

We offer free shipping on all US orders, with no minimum purchase required.

Which courier do you use?

We partner with UPS, DHL, FedEx for reliable and secure delivery across the US.

How long will my order take to arrive?

  • Handling time: 1–2 business days (Friday to Tuesday)
  • Transit time: 2–5 business days (Monday to Friday) after dispatch

Delivery times may vary slightly depending on your location and seasonal demand.

What is your order cut-off time?

Orders placed before 3:00 PM Pacific Time (PT) begin processing the same business day.
Orders placed after 3:00 PM will be processed the next working day.

What if I entered the wrong delivery address?

Please contact us as soon as possible. Address changes may not be possible once dispatched.
If a parcel is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

What payment methods do you accept?

We accept:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa

Is my payment secure?

Yes. All transactions are secured using SSL encryption and comply with PCI-DSS standards.
We do not store or have access to your credit card details.

When will I be charged?

Payment is processed immediately upon order confirmation.

What currency do you use?

All prices are listed in US Dollar (USD $).
All taxes are included in the displayed product prices.

What happens if my payment fails?

If payment authorization fails, your order will not be completed. You may try another payment method or contact us for assistance.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Is there a restocking fee?

No. We do not charge a restocking fee.

How long does it take to receive a refund?

Once approved, refunds are issued to your original payment method within 10 business days.
Please note your bank or card provider may take additional time to process the refund.

If more than 10 business days have passed since approval, please contact us.

Contact Details

Murillo Leather Goods
W/6 Olvera St, Los Angeles, CA 90012, United States

Phone: +12133092255
Email: info@murilloleathergoods.com