Shipping policy

Last Updated: June 27, 2026

Thank you for shopping with Murillo Leather Goods. We are committed to processing and delivering your order as quickly and securely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

Shipping Destinations

Murillo Leather Goods currently ships to addresses within the United States only.

At this time, we do not offer international shipping.

Order Processing

Orders are processed within 1–2 business days (Friday to Tuesday) after payment has been successfully authorized and verified.

Orders placed after our daily cut-off time, on weekends, or on holidays will begin processing on the next business day.

Order Cut-Off Time

Orders placed before 3:00 PM Pacific Time (PT) on a business day are typically processed the same day.

Orders received after 3:00 PM PT will be processed on the following business day.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery is:

3–7 business days (Monday to Saturday)

Delivery estimates begin once your package has been shipped and may vary depending on:

  • Shipping destination
  • Carrier operations
  • Weather conditions
  • High-volume shopping periods
  • Other circumstances beyond our control

Estimated delivery dates are provided as guidelines and are not guaranteed.

Shipping Costs

FREE Standard Shipping is available on all eligible orders shipped within the United States.

There are no minimum purchase requirements for free shipping.

Any applicable sales tax will be calculated during checkout based on your shipping destination.

Shipping Carriers

Orders are shipped using reputable national shipping carriers. The carrier selected for your shipment may vary depending on your delivery location and the most efficient shipping method available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).

Please allow up to 24 hours for the carrier's tracking system to display updated shipment activity.

Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

Murillo Leather Goods is not responsible for delivery delays, returned packages, or failed deliveries resulting from:

  • Incorrect or incomplete shipping addresses
  • Refused deliveries
  • Failure to retrieve packages held by the carrier
  • Customer unavailability when signature is required

If a package is returned to us due to an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply before the order can be reshipped.

Delayed Shipments

Although we strive to meet all estimated delivery times, shipping carriers may occasionally experience delays beyond our control.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact our Customer Support team. We will work with the shipping carrier to assist in locating your shipment.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us as soon as possible.

We may initiate a carrier investigation before offering an appropriate resolution, which may include a replacement shipment or refund when applicable.

Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery.

To help us resolve your claim quickly, please include:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the shipping box and packaging
  • A brief description of the damage

We will review your request and provide an appropriate resolution as quickly as possible.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing your order.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us within 7 days of delivery.

We will investigate the issue and provide an appropriate solution.

Contact Us

If you have questions regarding shipping, returns, or your order status, please contact:

Store Name: Murillo Leather Goods
Address: W/6 Olvera St, Los Angeles, CA 90012, United States

Phone: +12133092255
Email: info@murilloleathergoods.com

Opening Hours: 
Friday: 10 AM–5 PM
Saturday to Sunday: 10 AM–6 PM
Monday to Tuesday: 10 AM–5 PM
Wednesday to Thursday: Closed
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)

Response Time: We respond within 24 hours.