Shipping policy

Thank you for shopping with Murillo Leather Goods. This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through our store.

Order Processing Time

Orders are typically processed within 1–2 business days (Friday to Tuesday) after payment confirmation.

Orders are not processed on Wednesdays and Thursdays or on public holidays.

Order Cut-Off Time

Orders placed before 3:00 PM Pacific Time (PT) are typically processed the same business day.
Orders placed after 3:00 PM are processed the next business day.

Shipping Time

Estimated delivery time is typically 2–5 business days (Monday to Friday) after an order has been processed and shipped.

Delivery times may vary depending on:

  • Shipping carrier delays
  • Weather conditions
  • Peak holiday periods
  • Delivery destination

Shipping Charges

We offer FREE standard shipping on all eligible orders shipped within the United States. No minimum purchase is required.

Sales tax (if applicable) is calculated at checkout based on your shipping address.

Shipping Area

We currently ship orders within the United States only. We do not ship internationally.

Order Tracking

Once an order has shipped, customers may receive shipping confirmation and tracking information by email when available.

Please allow carrier systems time to update tracking activity after shipment.

Delivery Information

Customers are responsible for providing accurate shipping information during checkout. Murillo Leather Goods is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses.

If a package is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.

Delayed or Lost Shipments

While we work to ensure timely delivery, shipping carriers may occasionally experience delays beyond our control.

If your order has not arrived within the expected timeframe, please contact us:

Our support team typically responds within 24 hours.

Damaged Shipments

If your order arrives damaged, please contact us within a reasonable timeframe after delivery with:

  • Your order number
  • Photos of the packaging and product
  • A description of the issue

We will review the situation and assist with available resolution options.

Order Changes or Cancellation

In case you wish to modify your order, call us at +12133092255 or email us at info@murilloleathergoods.com within 24 hours of your order. It is impossible to change it after 24 hours.

Contact Us

If you have questions regarding shipping, returns, or your order status, please contact:

Murillo Leather Goods
W/6 Olvera St, Los Angeles, CA 90012, United States

Phone: +12133092255
Email: info@murilloleathergoods.com